Shipping & Returns
Shipping on all items on this site are free to NE postcodes in conjunction with a log order only we will deliver to others postcodes and single items but please ring for delivery costs:
Deliveries are carried out by one of our own vehicles depending on customer location.
Delivery conditions
Most products are delivered in tipped loads in which case trucks are used and a curb side delivery only can be guaranteed. We will do our best to deliver as close to the property if access allows. It is not possible to move pallets over loose surfaces eg gravel so please check before ordering. We are not able to carry materials up paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.
If you have any questions regarding this, please feel free to contact us
Refund policy under the distance selling act.
The consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.
Any cancellation of the order shall be made in writing to northumberlandlogs.com, Thrum Mill Farm Ltd, Thrum Mill Farm, Rothbury, Northumberland, NE65 7XH within the cooling-off period.
The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs.
If an order is cancelled or turned away (order not accepted) while the goods are in transit then a delivery charge of £35 plus vat per load will be applied.
Shipping on all items on this site are free to NE postcodes in conjunction with a log order only we will deliver to others postcodes and single items but please ring for delivery costs:
Deliveries are carried out by one of our own vehicles depending on customer location.
Delivery conditions
Most products are delivered in tipped loads in which case trucks are used and a curb side delivery only can be guaranteed. We will do our best to deliver as close to the property if access allows. It is not possible to move pallets over loose surfaces eg gravel so please check before ordering. We are not able to carry materials up paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.
If you have any questions regarding this, please feel free to contact us
Refund policy under the distance selling act.
The consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.
Any cancellation of the order shall be made in writing to northumberlandlogs.com, Thrum Mill Farm Ltd, Thrum Mill Farm, Rothbury, Northumberland, NE65 7XH within the cooling-off period.
The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs.
If an order is cancelled or turned away (order not accepted) while the goods are in transit then a delivery charge of £35 plus vat per load will be applied.